Fonemed provides callers with medical advice and directs them to the proper level of care. Registered nurses are available by telephone to assist callers with issues related to acute medical symptoms, mental health issues, and chronic disease management.
Health consultations are provided using gold-standard medical protocols and clinical algorithms. Specially trained registered nurses guide callers through a series of questions and advise the caller what the appropriate action is.
Many calls result in medical advice that allows the caller to care for the symptoms at home, without incurring the expense and inconvenience of a visit to a medical facility.